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F

Francisco

Digital Marketing Specialist with 5+ years in e-commerce

Contacto

San José, San José, Costa Rica
Disponible en CazVid
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Competencias

Digital MarketingIntermediate

Designed and implemented online marketing strategies that improved brand visibility.

Social Media ManagementAdvanced

Managed social media platforms to engage users and increase followers.

Content CreationIntermediate

Created content for blogs, social media, and email campaigns to promote products.

Analytics & ReportingIntermediate

Utilized analytics tools to monitor campaign performance and optimize strategies.

Educacion

High School Diploma
Mont Berkeley School International
Completed 2013
Bachelor’s Degree
Gastronomy and Culinary Arts
Completed Present
Automotive technician Degree
Instituto CEA
Completed 2017

Resumen

Experienced digital marketing professional focused on e-commerce growth.

Logros Clave

  • Led digital marketing campaigns increasing online sales by 20%
  • Managed social media accounts, growing followers by 50% over one year
  • Developed content strategies for multiple product launches

Experiencia

Customer service agent

Sykes/ AT&T
2015 - 2016

Learned skills such as empathy, patience, tolerance, active listening, customer service skills and teamwork skills.

Sous Chef

Sous Chef/ Mi cocina catering service
2014 - 2017

Worked under pressure with short and mid period goals delivering great quality food and customer experience.

Technical support agent

Teleperformance/ LogMeIn
2017 - 2019

Developed skills such as empathy, patience, tolerance, leadership, active thinking, active listening, organization and conflict resolution., Provided base level (tier 1) and advance level (tier 2) support to non-technical personnel., Identified and solved technical issues with a variety of diagnostic tools.

Quality specialist

F4/ Quality
2019 - 2020

Developed skills such as analytical skills, organizational skills, interpersonal skills.

Technical support agent

Sykes/ DocuSign/ABC Financial
2020 - 2024

Developed skills such as empathy, patience, tolerance, leadership, active thinking, active listening, organization and conflict resolution., Provided base level (tier 1) and advance level (tier 2) support to non-technical personnel., Used ticketing systems to manage and process actions taken., Managed call flow and responded to technical support needs of customers.

Quality specialist

Infosys/ AT&T
2024 - 2025

Developed skills such as quality control and assurance and process improvement.

Habilidades

Digital MarketingSocial Media ManagementContent CreationAnalytics & Reporting
Publicado en CazVid - 17 may 2026
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