Francisco - Customer Service Specialist with 10+ years in Telecom & Healthcare

Utilized active listening to effectively address customer concerns and improve service quality.

Managed multiple customer cases and retention strategies for telecom and healthcare clients.

Resolved diverse customer issues related to technical services, insurance claims, and healthcare inquiries.

Provided high-quality customer service across telecom and healthcare sectors, ensuring satisfaction and loyalty.

Customer service for Altice and retention strategies for Yahoo involve a broad spectrum of activities designed to ensure customer satisfaction, resolve issues, and foster long-term loyalty.

Customer service for health services: a wide range of activities aimed at ensuring that patients receive high-quality care and support. This includes everything from answering questions about medical procedures, treatment and insurance claims.

I performed the same tasks as in Stream because the company transferred the project to Stream in 2005.