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Francisco
Customer Service Specialist with 10+ years in Telecom & Healthcare
Contacto
Competencias
Utilized active listening to effectively address customer concerns and improve service quality.
Managed multiple customer cases and retention strategies for telecom and healthcare clients.
Resolved diverse customer issues related to technical services, insurance claims, and healthcare inquiries.
Provided high-quality customer service across telecom and healthcare sectors, ensuring satisfaction and loyalty.
Educacion
Idiomas
Resumen
Experienced in delivering customer support across telecom and healthcare sectors with a focus on satisfaction and retention.
Logros Clave
- Provided customer support for major clients including Altice, Yahoo, and health service providers.
- Handled a broad spectrum of activities aimed at ensuring patient and customer satisfaction.
- Gained experience across multiple companies, demonstrating role progression and skill diversification.
Experiencia
Customer Service
Customer service for Altice and retention strategies for Yahoo involve a broad spectrum of activities designed to ensure customer satisfaction, resolve issues, and foster long-term loyalty.
Customer Service
Medical Visitor
Customer service for health services: a wide range of activities aimed at ensuring that patients receive high-quality care and support. This includes everything from answering questions about medical procedures, treatment and insurance claims.
Customer Service
I performed the same tasks as in Stream because the company transferred the project to Stream in 2005.