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Francis
English Teacher & Customer Service Professional with 10+ years of experience in Education and BPO
Contacto
Competencias
Provided solutions and support to customers in call center environments, focusing on issue resolution and information dissemination.
Designed and delivered English lessons to students across different levels and age groups, including business and general English, utilizing varied methodologies.
Prepared classroom materials, exams, and progression reports aligned with institutional standards for diverse student populations.
Facilitated effective communication with students and clients, essential for teaching, customer engagement, and debt settlement processes.
Handled customer inquiries and debt resolution calls in bilingual environments, contributing to client satisfaction and issue management.
Educacion
Resumen
Versatile professional with over a decade of experience in teaching English across all levels and managing customer service and debt resolution operations in bilingual settings. Skilled in curriculum development, client communication, and problem-solving.
Logros Clave
- Taught diverse student groups from Kids to Adults across multiple institutions, specializing in general and business English.
- Handled inbound and outbound calls as Debt Sales Consultant, assisting clients with debt solutions approved by creditors.
- Prepared lesson plans according to institutional methodologies and facilitated student learning progress.
Experiencia
Debt Sales Consultant
As a Debt Sales Consultant I was responsible for helping consumers to get rid of the burden of credit card debts., I handled inbound and outbound calls., I used to assist clients and settle their debts with new programs approved by the creditors offering debt solutions with a human approach to...
Bilingual Customer Service Agent
Solve customer’s issues, provide useful information.
Bilingual Customer Service Agent
Solve customer’s issues, provide useful information.
English Teacher (TALLERES ENTRENAMIENTO SABER PRO - INGLÉS)
Prepare Classes According to University’s Methodology, Attend Meetings, Students’ Learning, Upload Students’ attendance to Platform, SABER PRO INGLÉS PREPARATION.
English Teacher
Prepare Classes, Attend Meetings, Keep a good Pace, Students’ Learning, Prepare Guides, Upload Grades to Platform, Prepare Exams, ICFES PREPARATION FOR 10th and 11th GRADES 3rd – 11th GRADE
English Teacher
Prepare Classes, Students’ Oral Placement Test, Attend Meetings, Keep a good Pace, Students’ Learning, Upload Grades to Platform, Prepare Exams, Beginners, Intermediate, and Advanced English Students, Kids, Adolescence, and Adults
English Instructor
Prepare Classes, Attend Meetings, Keep a good Pace, Students’ Learning, Upload Grades to Platform, Progress Reports, Constant Training, Beginners, Intermediate, and Advanced English Students, Kids, Adolescence, and Adults, General and Business English Levels 1, 2, & 3, to Staff at...
English Teacher
Prepare Classes, Attend Meetings, Keep good a Pace, Students’ Learning, Students’ Oral and Written Placement Test, Beginners, Intermediate, and Advanced English Students, Kids, Adolescence, and Adults
English Teacher
Prepare Classes, Attend Meetings, Students’ Progress, Upload Grades to Platform, 4th – 11th GRADE