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Floyd
Customer Service & Education Professional with 8+ years of diverse support and teaching experience
Contacto
Competencias
Utilized conflict resolution, public speaking, and pedagogical instruction to facilitate effective communication and learning.
Delivered exceptional client service by resolving inquiries professionally across international platforms.
Created and implemented lesson plans for Science and English, improving classroom engagement.
Proficient in CRM software, Microsoft Office, and virtual teaching platforms to support educational and customer service activities.
Facilitated bilingual learning environments, enhancing student fluency and engagement.
Educacion
Idiomas
Resumen
Experienced in delivering high-quality customer service and developing engaging bilingual educational content. Skilled in communication, problem-solving, and technical tools to foster positive client and student experiences.
Logros Clave
- Provided high-quality international support at Foundever, resolving inquiries efficiently.
- Developed comprehensive bilingual lesson plans, enhancing student engagement at Bilingue de Tocumen.
- Managed high-volume inbound calls at Sitel, consistently meeting performance metrics for speed and quality.
Experiencia
Customer Service Representative
Deliver high-quality support to international clients, resolving inquiries with professionalism and efficiency., Utilize advanced English communication skills to ensure a seamless customer experience.
Science & English Teacher
Developed and implemented comprehensive lesson plans for Science and English., Facilitated an immersive bilingual learning environment, improving student fluency and engagement., Monitored and evaluated student progress, adapting teaching methods to meet diverse learning needs.
Science & English Teacher
Conducted curriculum-based instruction in both English and Science., Collaborated with faculty to improve educational standards and student outcomes.
Customer Service Representative
Managed a high volume of inbound calls, consistently meeting performance metrics for speed and quality., Troubleshot customer issues and provided effective solutions to maintain high satisfaction ratings.