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Flavia
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Competencias
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Hubspot.
Demonstrated experience with Zendesk.
Demonstrated experience with Sales & Retention Strategies.
Demonstrated experience with Strong Interpersonal skills.
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Resumen
View Flavia's professional profile on CazVid.
Experiencia
Sales executive
Generated sales by advising travelers on tour packages, upselling additional services, and closing deals effectively., Built and nurtured client relationships through personalized follow ups and travel recommendations., Achieved monthly sales targets by identifying client needs, presenting tailored options, and ensuring repeat bookings.
Client Experience Specialist
Delivered high-level customer service focused on exceeding client expectations and ensuring a good travel experience., Managed administrative tasks such as data analysis, refund processing, and updating internal systems to support account operations., Coordinated with third-party partners (Viator, GetYourGuide, TourRadar) to resolve issues efficiently and maintain strong service standards.
Customer experience associate
Provided multi-channel customer support (phone, email, chat) with a focus on delivering efficient, high-quality service., Collected and reported client feedback to help identify areas of improvement and influence service enhancements., Contributed to client satisfaction and retention by ensuring clear communication and fast issue resolution.