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Fernando
Customer Service Representative with 4 years in Customer Support
Contacto
Chimaltenango,Chimaltenango,Guatemala
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Skilled in managing customer interactions and resolving issues effectively.
Sales TechniquesIntermediate
Experienced in upselling and cross-selling products to enhance customer satisfaction.
Communication SkillsAdvanced
Proficient in verbal and written communication, ensuring clarity and understanding.
Problem SolvingAdvanced
Adept at identifying issues and implementing effective solutions in a timely manner.
Educacion
High School
Colegio Evangelico Israel, Tecpan
Junior High School
Colegio Evangelico Israel, Tecpan
Elementary School
West view hills public school
Resumen
Dynamic customer service representative with extensive experience in handling customer inquiries and providing solutions. Proven track record in sales and customer satisfaction.
Logros Clave
- Consistently achieved a customer satisfaction rating of over 90% during tenure at Telus.
- Resolved customer inquiries and issues efficiently, reducing average handling time by 20%.
- Successfully upsold mortgage products, contributing to a 15% increase in sales at Guatecall.
- Trained and mentored new customer service representatives, improving team performance.
Experiencia
Customer Service Representative
Telus
Customer Service Representative
Panamericon
Customer Service Representative
VXI
Mortage Sales Representative
Guatecall
Habilidades
Customer ServiceSales TechniquesCommunication SkillsProblem Solving
Publicado en CazVid - 20 may 2026