Experienced in technical support, customer service, and quality assurance across telecommunications and tech industries, with a focus on fostering team collaboration and improving service delivery.
Applied leadership skills to manage teams and guide customer service operations.
Utilized assertive communication skills across technical support and customer service roles.
Resolved technical and customer issues independently and efficiently.
Generated performance and support reports to assist in quality assurance and operational decision-making.
Tracfone Wireless
Level 1, 2 & 3
Tracfone /Safelink Wireless
Emails and Chat
QAI (Quality Assurance International)
Qlink
Comcast
Industrial Engineering
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Collaborated effectively within support and QA teams to enhance service quality.
Calltek technical support
