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Fernando
Health Care Advocate with 3+ years in customer support and healthcare services
Contacto
Competencias
Provided support through inbound and outbound calls, chats, and emails, resolving inquiries efficiently across healthcare, telecom, and retail sectors.
Troubleshot technical issues, guided customers through troubleshooting processes, and handled complaints effectively.
Ensured clear, effective communication across diverse customer interactions including technical support and health inquiries.
Assisted with sales processes, product inquiries, refunds, and insurance support, contributing to customer retention and satisfaction.
Worked effectively within teams to provide seamless customer service and support activities.
Educacion
Idiomas
Resumen
Dedicated customer service specialist experienced in healthcare advocacy, telecom support, and retail assistance. Skilled in communication, problem-solving, and client satisfaction, with a strong work ethic and reliability.
Logros Clave
- Supported members in complex medical decisions, treatment plans, and health insurance inquiries at ResultsCX
- Managed diverse customer interactions via calls, chats, and emails, improving communication efficiency across companies
- Handled product inquiries, troubleshooting, sales, and refunds in telecom and retail sectors, ensuring customer satisfaction
Experiencia
Health Care Advocate
Provided support to members through complex medical decisions, treatment plans and health care inquiries, Assisted to make appointments with doctors, Made payments and helped with information about their specific health plan policy
Customer Service Representative
Managed inbound calls, chats and emails, Assisted customer with inquiries about in flight Wi-Fi services, Provided detailed explanation of functionality, available plans, and technical issue resolution, Assisted with prices concerns, payments, refunds and ensured accurate customer data entry,...
Customer Service Representative
Handled inbound and outbound calls, Assured a clear and effective communication regarding mobile services and plans, Provided detailed technical support (troubleshooting) across different devices, Assisted with cell phone replacement processes, Assisted with sales, helped with the process of...
Sales Assistant
Assisted customers in all inquiries of products as well as general assistance, Handled payments, inventory, refunds and complaints