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Federico
Industrial Designer with 5+ years of diverse creative and customer service experience
Contacto
Competencias
Applied modeling and illustration skills to create visual representations in professional projects.
Utilized CRM platforms like Salesforce and Microsoft Dynamics to assist and support customers effectively.
Led design teams and supervised quality assurance and training processes in customer service environments.
Conducted research on materials, procedures, and design processes to enhance project outcomes.
Applied creative thinking and problem-solving skills to develop design concepts and improve service delivery.
Educación
Idiomas
Resumen
Experienced in design conceptualization, team leadership, and customer support, with a track record of managing creative projects and supervising quality standards in service industries.
Logros Clave
- Led the conceptualization and research phases for design projects at the Botanical Garden and PirañaMueca.
- Managed a design team as an intern at HAUSIN, creating personalized furniture solutions.
- Supervised and trained customer service teams across multiple roles, ensuring quality and adherence to policies.
Experiencia
Industrial Designer
Responsible for the conceptualization of the design process and research on materials, procedures, and the final product.
Industrial design intern
Head of the design team for a furniture store, responsible for understanding customer needs and creating personalized pieces.
Bilingual Customer Service Specialist
Assisted customers' needs and inquiries via chat and email, using Salesforce CRM and later Microsoft Dynamics CRM., Provided support to peers as a Support on Duty.
Bilingual Quality Analyst
Ensured operations aligned with client’s policies and procedures for customer service., Led weekly meetings with the client, reporting updates and metrics.
Bilingual Quality & Training Supervisor
Monitored compliance with quality standards in service delivery., Provided continuous training to the operation and new waves.