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Faviana
Restaurant Manager with 10+ years in hospitality and customer service
Video resume
Contacto
Competencias
Led recruitment, training, supervision, and team coordination in hospitality settings.
Managed daily restaurant activities including inventory control, financial reporting, and resource allocation.
Handled customer inquiries, feedback, and ensured high satisfaction levels through effective interaction.
Tracked sales transactions and managed branch financials, including budgeting and forecasting.
Educacion
Idiomas
Resumen
Experienced restaurant and branch manager with expertise in staff supervision, operations, and customer satisfaction. Known for implementing standards improvements and fostering teamwork.
Logros Clave
- Managed daily operations of a hospitality venue, ensuring efficiency and quality.
- Trained and supervised staff, reducing turnover and promoting teamwork.
- Implemented new service standards and staff training programs to enhance customer satisfaction.
Experiencia
Restaurant Manager
Managed daily operations to ensure efficiency, consistency, and quality in food and service., Calculated inventory and ordered supplies., Greeted and encouraged feedback from customers to implement improvements., Tracked daily sales transactions and updated financial reporting., Monitored inventory...
Customer Service
Addressed inquiries promptly and professionally., Trained stock team in merchandising and customer service., Evaluated staff performance and provided feedback., Resolved inquiries effectively to ensure satisfaction.
Branch Manager
Improved customer satisfaction by resolving client issues promptly., Maintained professional customer interactions., Monitored branch performance against KPIs., Boosted staff productivity with training sessions., Managed branch financials: budgeting, forecasting, expense tracking., Oversaw...