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Fatma
Bureau Manager at Eurochange with 3+ years in financial services
Contacto
Competencias
Proven ability to lead, motivate, and develop teams to achieve operational excellence and sales targets.
Skilled in identifying opportunities, driving revenue, and maximizing sales through customer engagement and promotions.
Strong interpersonal skills demonstrated in diverse roles, ensuring customer satisfaction and loyalty.
Experienced in overseeing branch operations, ensuring compliance, safety, and efficiency.
Proficient in Microsoft Office, website design, and business marketing to support business growth.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years of experience managing branches, leading teams, and driving sales in the financial services industry. Skilled in operational oversight, team development, and customer engagement.
Logros Clave
- Led branch performance at Eurochange, boosting revenue and profitability through strategic sales initiatives.
- Managed and motivated multiple branches, increasing team productivity and sales opportunities.
- Developed extensive knowledge of foreign currencies and financial products, ensuring compliance with safety procedures.
- Supervised and trained teams, fostering a high-performance environment across multiple locations.
- Coordinated large-scale events and managed customer service at Hilton and Moving Venue, ensuring seamless operations.
Experiencia
Bureau Manager
Own the performance of my branch, driving revenue and profitability by maximising sales.. Identify opportunities to increase sales through promotions, product knowledge, and exceptional customer service.. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities.. Coach team members on the sales conversation to meet & exceed individual and branch KPIs.. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues.. Recruit and train new employees.
Cluster Supervisor
Manage 3 branches and a small team. Maximise sell opportunities. Motivate and train team members.
Sales Advisor
Work under very strict safety guidelines and procedure.. Dealing with large amount of different foreign currencies.. Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.. Work with strict procedures under the law of Anti Money Laundering.. Knowledge of more than 70 foreign currencies.
Team Leader
Managing floor operations.. Responsible for instructing and developing my team.. Delegate tasks and ensure technical tasks are carried out qualitatively and effectively.. Work closely with all the different departments.. Support HR in the management of individual.. Motivate my team to meet and exceed targets.
Event Supervisor- Core staff
Ensure to deliver a successful operation of the events in different venues in London.. Brief the events team on all aspects of the business and to oversee the running of all events, workings lunches and dining.. Meeting clients on arrival making sure that the event is as they require and ensuring that any on the day changes are passed on to the relevant people where necessary.. Monitor that all staff present themselves correctly dressed for duty and are well groomed whilst on duty.
F&B Hostess / Waiter/ Conference and events
Coordinate seating for customers.. Up-sell with latest departmental incentives.. Manage table set-ups.. Follow cash handling procedures.. Manage guest queries in a timely and efficient manner.. Ensure compliance of brand standards.. Strive to achieve departmental targets.. Ensure cleanliness of work areas.. Comply with hotel security, fire regulations and all health and safety legislation.. Comply with local licensing laws.. Assist other departments wherever necessary and maintain good working relationships.