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Senior Data Analyst
Contacto
Competencias
Experiencia demostrada en Data Analysis & Reporting.
Experiencia demostrada en Fraud & AML/KYC Investigation.
Experiencia demostrada en Collections & Accounts Receivable.
Experiencia demostrada en Salesforce.
Experiencia demostrada en SAP.
Educación
Idiomas
Resumen
Perfil profesional
Experiencia
Senior Data Analyst
Analyzed collections and accounts receivable data to determine appropriate credit or product-return actions.. Partnered with the transportation/logistics team to return products shipped to incorrect locations.. Reviewed customer-submitted information in detail to trace data sources and route issues to the correct department for resolution.
Data Analyst
Analyzed and validated information provided by customers to complete and dispatch documentation to the appropriate department.. Tracked data sources and delivery destinations with a high degree of accuracy and attention to detail.
Fraud Analyst (KYC Analyst)
Verified customer information against external sources and contacted financial institutions to confirm identity and prevent fraudulent transactions.. Placed holds on accounts when information could not be verified, pending customer confirmation.
Fraud Analyst (AML/KYC Analyst)
Verified customer identity data (date of birth, citizenship, business affiliations) against company records for AML compliance.. Reviewed recent transactions (checks, wires, cash) to confirm origin, destination, and legitimacy.
ISC Support Agent
Provided request-management support for infrastructure issues across 400+ global clients.. Resolved server issues and dispatched tickets to the correct workgroups for account problem resolution.. Served as liaison between clients and internal departments to resolve server issues efficiently.
Collector Agent / Quality Agent / Fraud Analyst
Collector Agent (2009–2011): Conducted outbound collections calls, identified root causes of delinquency, and helped customers bring accounts current.. Quality Agent (2011–2012): Monitored and reported daily, weekly, and monthly quality evaluation results by agent, team, and business unit; calibrated team leads on quality standards.. Fraud Analyst (2012–2014): Reviewed credit card transactions for accuracy and legitimacy, unblocked verified accounts, and followed up on fraudulent activity while maintaining client confidentiality.
English Teacher / Exchanges Coordinator
Taught ESL across multiple proficiency levels.. Coordinated international school exchange partnerships to support student travel programs.
Academic Assistant / English Teacher
Supported the Academic Department with student course information and teacher resources.. Taught ESL across all levels as an on-call instructor.
Customer Service Representative
Provided accurate credit report information while maintaining strict customer confidentiality.. Supported retention efforts by helping customers understand product details and value.
Technical Support & Customer Service
Resolved customer technical issues with cell phones and configured devices for company services.. Promoted products and services to customers; served as an on-the-job training coach.