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Fabricio
Customer Service Supervisor with 5+ years in Telecommunications and Travel
Contacto
Competencias
Provided support and resolution for diverse customer inquiries in telecom and travel sectors
Supervised customer care teams, overseeing daily operations and ensuring adherence to policies
Diagnosed and troubleshot mobile devices and network issues for Telus customers
Performed customer support tasks in English and Spanish, facilitating diverse client interactions
Handled policy inquiries, rebooking, and cancellations in the travel support environment
Educacion
Idiomas
Resumen
Experienced in supervising customer care teams, troubleshooting technical issues, and managing policy-related requests within telecommunications and travel sectors. Skilled in multilingual support and process management.
Logros Clave
- Supervised customer care team at WebHelp, ensuring quality service delivery
- Handled escalated calls to provide practical solutions aligning with company policies
- Managed requests related to policy inquiries, rebooking, and cancellations at FlightHub
Experiencia
Customer service supervisor
Supervision of work carried out by customer care representatives, Intervention of escalated calls taking into account Frontier Airlines' policies in order to provide practical solutions that will also meet customer's expectations, Handling of specific and general inquiries regarding to luggage, service or Frontier Airlines as itself.
Back office specialist
Handling of requests related to policies inquiries, rebooking and cancellations of FlightHub travel agency.
Customer care and technical support representative
Execution of tasks related to customer support within the mobile services account for small and medium businesses 'Telus Business Solutions', Foresaid functions were performed in English and Spanish, Diagnostic and troubleshooting of mobile devices, network and coverage from Telus, a Canadian telecommunications company.