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Evan
Store Manager
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Store Manager open to new opportunities
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VIP Client Relationship Manager
Support nightly VIP operations within a premium hospitality business generating more than $2M in annual sales, serving high-value clientele in a fast-paced nightlife environment.. Generate approximately $1,500-$2,000 in premium sales per shift through relationship management, strategic upselling, and repeat VIP business.. Coordinate with management and service teams to maintain smooth VIP operations, address guest needs, and protect the overall customer experience during high-volume shifts.. Resolve client concerns calmly and discreetly, balancing guest satisfaction with operational expectations and business priorities.. Manage multiple VIP relationships simultaneously while anticipating preferences, maintaining professionalism, and encouraging repeat business.. Contribute to a high-energy team environment by communicating client needs, identifying service issues, and helping maintain consistent premium standards.
Assistant General Manager | VIP Client Relations
Assisted in overall club operations, including floor management, staff supervision, and daily venue oversight to ensure a high level of guest experience and operational efficiency.. Managed VIP client relationships and high-spending guests, contributing to repeat business and revenue growth.. Supported hiring, training, and scheduling of service staff, ensuring consistent performance and professional standards.. Coordinated special events, VIP reservations, and high-profile clientele, working closely with management to drive sales and guest satisfaction.. Handled guest concerns professionally and discreetly in a high-pressure environment, maintaining safety, discretion, and a premium guest experience.. Used personalized recommendations and strategic upselling to increase guest spending while maintaining a relationship-first approach.