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Evan
Customer Service & Retail Specialist with diverse experience in retail, customer support, and logistics
Contacto
Competencias
Skilled in addressing customer needs, resolving issues, and ensuring satisfaction across various industries.
Experienced in merchandising, inventory management, and store organization to optimize sales and presentation.
Proficient in maintaining customer account security, PCI compliance, and data protection protocols.
Effective in working with teams to meet goals, improve processes, and enhance service delivery.
Capable of providing technical assistance, preparing reports, and operating office and networking systems.
Educacion
Resumen
Dedicated professional with extensive experience in retail, customer support, and logistics. Proven ability to enhance customer satisfaction, ensure data security, and optimize store operations. Adept at teamwork, problem-solving, and maintaining high standards across diverse environments.
Logros Clave
- Consistently met or exceeded daily sales and productivity quotas across multiple roles.
- Ensured customer account security and PCI compliance, maintaining high standards of data protection.
- Enhanced store organization and visual displays, leading to improved shopping experiences and increased sales.
- Provided prompt, friendly assistance to customers, fostering loyalty and satisfaction.
- Collaborated effectively with team members to achieve operational goals and maintain efficiency.
Experiencia
Retail Merchandise Processor
Choosing and pricing donated items and quickly get it out for sale to make daily quotas. Cleaning and organizing store shelves and sales floor. Provide unbeatable assistance in a prompt and friendly way, so people leave satisfied
Porting and Activations Specialist
Ensuring customer information remains protected, and account security is maintained by properly authenticating all callers. Taking client phone calls to help with account changes, payment issues and device troubleshooting with an emphasis on telephone number transfers and equipment activation methods. Discouraging subscribers from switching to competitors by supplying service in a way that lets them know they are valued. Assisting other agents with complex ports and account issues that require advanced knowledge or special handling
Customer Account Advisor III
Protecting customer information and enforcing account security by verifying all callers and maintaining PCI compliance. Answering voice calls from clients to assist with account maintenance, payment concerns, telephone number porting, device problems and activation procedures. Making lifelong clients through immaculate service that is efficient and friendly
Retail Merchandise Processor
Selecting and pricing merchandise and putting it out for sale while meeting daily production goals. Keeping store displays and sales floor clean and organized. Helping shoppers with a positive attitude and a smile
Customer Service Representative
Accurately ringing up customer purchases while making regular cash drops, resetting till and turning in needed paperwork at end of shift. Refilling and sanitizing all food service machinery including roller grills, coffee/cappuccino dispensers, fountain and Froster. Ensure the store is clean, organized and customer ready. Being a champion for customers to boost loyalty
Customer Service Representative/Call Center
Ensuring account security is maintained by adhering to policies. Providing phone and email based support to assist clients in managing and modifying their reservations. Documenting customer interactions and resolutions, scheduling follow-up contact as needed. Resolving complaints, updating account information and answering general inquiries
Sortation Associate
Sorting packages for next day delivery to Prime members while meeting or exceeding performance standards. Using teamwork to aid accomplishment of company goals. Accurately loading delivery vehicles to optimize drivers' routes
Laborer
Assisting housekeeping staff. Cleaning public areas
Houseman
Assisting housekeeping staff. Cleaning public areas
General Laborer
Painting. Cleaning. Moving furniture. Landscaping
Crew Member
Efficently tendering sales, keeping a safe cash level in drawer, counting it down and submitting required forms at shift close. Preparing food for customer orders in a safe and sanitary manner. Ensuring that the entire store is looking its best including cooler, freezer, lobby, shelves and displays. Giving excellent help to all patrons to ensure they return
Cake Decorator
Decorating cakes for display case and customer orders. Collaborating with peers to increase team success rates. Taking inventory. Making sure all areas of the bakery department always look their best. Providing unsurpassed hospitality, making it more likely shoppers come again
Assistant Store Manager
Properly processing customer sales, monitoring cash levels, leaving register ready to use and completing necessary reports at end of shift. Cooking hot foods for customer purchase. Compiling daily store sales reports and preparing cash deposits. Working together with coworkers so team goals are consistently met. Maintaining all areas of the store including cooler, freezer, sales floor, shelves, displays, food service equipment, gas pumps and bathrooms. Offering superior service to assure an unbeatable experience on every visit