Esther

Client Care Specialist Customer Support | Appointment Setter | Virtual Administrative Assistant

Provided friendly and professional support to clients, handled enquiries and follow-ups, managed leads, assisted with appointment scheduling, and maintained accurate customer information while ensuring a positive client experience.. Provided client support through phone, SMS, Facebook and Instagram.. Followed up with warm leads and responded to client enquiries.. Assisted with appointment scheduling and lead management.. Updated CRM pipelines and maintained accurate client records.. Sent follow-up messages to prospective and existing clients.. Supported administrative and marketing tasks, including Canva updates and lead tracking.

Virtual Assistant

Customer Service Representative

Administrative Support / Social Media Manager

Provided comprehensive administrative support while managing the company’s online presence.. Handled scheduling, document management, internal communications, and travel coordination.. Created and monitored content, responded to inquiries, and tracked engagement metrics using tools such as Canva and Google Workspace.

Research and Data Entry Assistant

Conducted detailed online research and entered accurate information into spreadsheets, trackers, and CRM systems to support decision-making and client projects.. Organized data, cleaned and verified entries, and maintained well-structured documentation for easy access and reporting.

Research and Data Entry Assistant

Helped clients stay organized and well informed by gathering reliable information and entering it into clear, easy-to-use formats.. Researched topics based on client needs, managed spreadsheets, and ensured all data was accurate, clean, and up to date.

Administrative Secretary

Provided direct support to executives and teams by managing correspondence, scheduling meetings, and maintaining well-organized filing systems.. Prepared official documents, handled confidential information, and coordinated daily office operations to ensure efficiency.