Dedicated professional with over 5 years supporting healthcare and financial clients. Skilled in bilingual communication, credit management, and customer satisfaction across diverse industries. Proven ability to manage multiple tasks efficiently and resolve challenges effectively.
Deployed in healthcare and retail settings, focusing on client satisfaction and accurate communication.
Involved in collections processes, advising clients on credit reports, and managing overdue accounts.
Provided bilingual support in English and Spanish for diverse clients across the US.
Handled large cash transactions and stock organization in a retail environment at Surtimax.
Optum
Customer service trough inbound calls, Account and system management, Medical inquiries, Bilingual coverage in the 51 states of the United States of America.
Concentrix
Collections of Total due, now due, past due and other collections in credit lines, Advice on credit reports and customer service, Bilingual Coverage in 45 states, Credit card management and to be able to answer any billing information.
Surtimax
Handling large amounts of money, Loading and unloading, Stocking and cleaning work area.
Academic bachelor
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Utilized troubleshooting skills in customer service roles and for system management.
