Experienced in marketing, customer service, and administrative roles with bilingual proficiency in English and Spanish, committed to improving team efficiency and client engagement.
Managed customer interactions across multiple channels, resolving problems and enhancing satisfaction.
Supported marketing initiatives and sales strategies through reports, upselling, and cross-selling activities.
Assisted with scheduling, surveys, appointment setting, and cross-functional multitasking.
Utilized CRM systems and provided technical assistance to customers to resolve their issues.
RETAIL COMFORT
Selling reports., Help customers resolve problems., Technical Support., Multitasking and time managing., Upselling and Cross-selling.
FIDOOO LTDA
CRM, Multitasking and time managing., Help customers resolve problems.
AOSOM LLC
CRM, Technical Support, Multitasking and time managing., Help customers resolve problems.
ALLIED HEALTH
CRM, Technical Support, Multitasking and time managing., Help customers resolve problems., Appointment setters, Surveys, Pollsters
Bachelor's Degree
Intermediate and Advanced Technician Degree
Bank Cashier
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Proficient in Word, Excel, PowerPoint, Visio, Photoshop, and Canva for office automation and design.
