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Ernest
Customer Service Representative
Contacto
Competencias
Demonstrated experience with Business Development.
Demonstrated experience with B2B Sales.
Demonstrated experience with Account Management.
Demonstrated experience with Customer Relationship Management (CRM).
Demonstrated experience with Lead Generation.
Educación
Resumen
Customer Service Representative open to new opportunities
Experiencia
Sales Supervisor
Managed a portfolio of 20 credit accounts while maintaining 70–75% on-time repayment through proactive customer engagement and structured follow-up.. Expanded business opportunities by identifying and developing 20 new market segments through cold outreach, email prospecting, and relationship building.. Influenced procurement decisions by conducting Original Equipment (OE) fitment surveys across 16 vehicle dealerships and delivering actionable market intelligence.. Improved customer retention by advising clients on tyre selection, maintenance, and safety, resulting in increased repeat purchases.. Collaborated with cross-functional teams to coordinate marketing activities, inventory availability, and customer fulfilment.
Marketing Officer
Improved customer engagement by developing communication strategies that strengthened brand visibility and customer relationships.. Supported revenue growth by conducting market research and competitor analysis that informed pricing and promotional decisions.. Coordinated end-to-end order fulfilment, ensuring accurate and timely product delivery while improving customer satisfaction.. Managed visual marketing projects by coordinating models, photographers, and promotional activities for new product launches.. Worked closely with sales teams to execute campaigns aligned with business objectives.
Call Centre Agent (Contract)
Delivered high-volume outbound customer engagement campaigns for the Sky Girls Project while maintaining accurate call documentation.. Improved reporting quality through consistent data entry and accurate tracking of customer interactions.. Supported programme success by communicating campaign messages effectively to target audiences.
Credit Analyst
Evaluated loan applications using financial analysis and organisational risk policies.. Improved customer understanding by clearly communicating loan conditions, repayment obligations, and default consequences.. Maintained accurate customer records and supported compliance with lending procedures.
Programs Officer (Volunteer)
Coordinate community programmes involving volunteers, consultants, and field teams.. Organise meetings, youth development initiatives, and logistics for community outreach activities.. Prepare programme reports and support operational planning.