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Erika
Customer Service Supervisor with 5+ years in Airline Loyalty Programs
Contacto
Competencias
Provided support and resolution for airline loyalty program members.
Processed ticketing, upgrades, and reservation tasks for airline passengers.
Inserted sales and transaction data into airline systems for reporting purposes.
Coordinated alliance activities and ensured accurate communication between the bank and airline.
Educacion
Resumen
Experienced supervisor managing airline loyalty program operations, alliance collaborations, and customer service tasks.
Logros Clave
- Managed alliance operations between Banco Credito and United Airlines, overseeing passenger purchase reconciliation.
- Facilitated Mileage Plus miles exchanges and ticket upgrades for elite passengers.
- Handled reservations and processed sales data submissions to United Airlines headquarters.
Experiencia
Supervisor Mileage plus Program
Working with Banco Credito wi ch we had a alliance with bank, with the passengers and their purchases each month and corrected the amount if there was wrong issue made by Frequent flyer or the bank., Tickets done with the Mileage plus miles exchanged tickets upgrades to passenger elite., Reservation, and different tasks done like all sales insert them into the United Airlines program to be sent to the headquarters in Houston Texas.