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Erick
Operations Supervisor at Everise
Contacto
Competencias
Experienced in overseeing operational workflows, team coordination, and project delivery to meet organizational goals.
Skilled in delivering technical support, maintaining high customer satisfaction, and resolving issues efficiently.
Proficient in Power BI and Excel for creating insightful reports and optimizing business processes.
Adept at streamlining workflows to improve productivity and operational efficiency.
Educacion
Idiomas
Resumen
Results-driven operations professional with extensive experience in launching client accounts, team development, and process optimization. Proven track record in boosting productivity, managing property valuations, and delivering exceptional customer support.
Logros Clave
- Led cross-functional teams to launch over 5 client accounts, ensuring 100% on-time delivery and SLA compliance
- Developed training workflows that increased team productivity by 25%
- Managed property valuation strategies, boosting market value by 15%
- Achieved 98% occupancy rate in retail leasing operations
- Delivered technical support to 50+ clients daily with a 90% first-contact resolution rate
Experiencia
Operations Supervisor
Led cross-functional teams in launching 5+ new client accounts, ensuring 100% on-time delivery and compliance with SLAs., Developed customized training workflows that boosted team productivity by 25% and reduced onboarding time by 30%., Presented quarterly performance reports to senior stakeholders, exceeding KPIs in customer satisfaction (95%+) and retention., Implemented real-time feedback systems, improving agent efficiency by 18% across 50+ employees.
Operations Manager
Spearheaded commercial property valuation strategies, increasing market value by 15% through structural upgrades., Managed end-to-end leasing processes for 20+ retail spaces, achieving 98% occupancy rates in competitive markets., Optimized maintenance protocols, reducing operational costs by $10K annually via vendor renegotiations.
Customer Service Agent
Delivered technical support via phone to 50+ daily U.S.-based clients, resolving 90% of cases on first contact., Recognized as top performer for maintaining a 95%+ customer satisfaction score (CSAT).