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Erica
Personal Assistant
Contacto
Competencias
Demonstrated experience with Microsoft Word.
Demonstrated experience with Excel.
Demonstrated experience with Outlook.
Demonstrated experience with Teams.
Demonstrated experience with Google Workspace.
Resumen
Personal Assistant open to new opportunities
Experiencia
Personal Assistant
Coordinate administrative tasks, schedules, appointments, and competing priorities while maintaining organization and accuracy.. Manage sensitive information and communications with discretion and professionalism.. Maintain organized records, track outstanding tasks, and follow through on time-sensitive responsibilities.. Use digital tools and office applications to manage information, communicate updates, and support daily operations.. Adapt to changing priorities and workflows while maintaining consistent service and task completion.
Licensed Insurance Agent
Assisted customers with insurance-related inquiries while following established procedures and applicable policy requirements.. Reviewed customer information to support accurate records, appropriate documentation, and consistent service.. Explained insurance information clearly while protecting confidential customer details.. Navigated multiple systems to access information, document interactions, and complete required tasks.. Managed customer interactions in a high-volume environment while balancing accuracy, efficiency, and service expectations.
Quality Assurance Analyst
Reviewed interactions, records, and system information for accuracy, completeness, and adherence to established standards.. Identified discrepancies, documentation gaps, and process deviations requiring correction or follow-up.. Applied quality guidelines consistently to support compliance, accuracy, and service improvement.. Documented findings clearly to support feedback, issue resolution, and process consistency.. Managed repetitive review tasks while maintaining attention to detail and established quality expectations.. Used multiple systems to review information, track results, and complete assigned workflows.
Healthcare Support / Patient Coordination
Supported patient coordination, appointment scheduling, and administrative workflows in a high-volume healthcare environment.. Reviewed and updated electronic records while maintaining accuracy and protecting sensitive patient information.. Coordinated scheduling needs, resolved conflicts, and communicated information to support efficient operations.. Assisted with insurance-related questions, patient requests, and administrative documentation.. Managed multiple priorities while maintaining organized records and timely task completion.
Notary Public
Verify identities and review documents for completeness and accuracy before notarization.. Handle personal and confidential documents with discretion and professionalism.. Follow established notarial procedures and applicable requirements consistently.. Maintain attention to detail when reviewing signatures, documentation, and required information.