Versatile professional with over 15 years in animation, training, customer support, and management. Proven ability to lead projects, develop engaging content, and enhance team performance across diverse industries.
Proficient in creating detailed 2D animations for various media including webcomics and video segments.
Experienced in designing and managing training programs across multiple organizations, improving team performance.
Skilled in providing exceptional support and driving sales growth through client relationship management.
Developed engaging multimedia content for web and video platforms, managing production from concept to delivery.
Dell Technologies
BUTTERFEST
Writer / Director / Editor / Animator for BUTTERFEST TV (vlog) segments. Writer / Penciler / Colorist / Letterer for the BUTTERFEST WebComic. Content management within.
Order Inn
NTT DATA Services
NTT DATA Services
CINIC S.A.
In charge of day to day operations for the Gallery, Merch Store, Art Supply Store and Cafeteria. Observing the day to day logistics, including -but not limited to- re-stocking, re-ordering, sales, product placement, social media, artist liaison, customer service and any other need that may arise.
3D Character Animator
2D Animator
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La Piedra Films
Designing elements to be used in the upcoming film "Hands Of Stone", depicting the story of Panamanian Boxer Roberto Duran.
GODOJOBO!
iQuote Xpress
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Instituto Superior de Animacion y Diseño (I.S.A.D.)
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Managed Customer Accounts, providing resolution to their inquiries and assistance with their deposits and withdrawals.. Closed over $10.000 on a monthly basis -Up-selling when applicable- ensuring an increased profitability.
Programming Labs Call Center
Spearheaded Project Implementation and Deployment on Site, including setting up Call Floor, ensuring all I.T. Needs were met, Recruiting and Payroll.. Managed and Implemented Training Procedures and Processes for Project Staff.. Managed day to day operations, ensuring a high close rate, meeting client expectations and keeping staff motivated, thus meeting daily, weekly and monthly metrics.. Maintained constant communication with our client's Counterpart ensuring a seamless transition between Sites.
Star Contact
Monitored and Supervised a Group of 14 Project/Product Trainers, ensuring all Metrics were met.. Provided Daily, Weekly and Monthly feedback to Project/Product Trainers, maintaining a high level of performance.. Maintained constant communication with Project Managers to ensure all Training Needs were being Met.. Maintained constant communication with Project Owner (Client) ensuring all Training Needs were being covered.. Provided Support to Operations and Quality Assurance Depts.. Maintained constant communication with Operations and Q.A. Depts to ensure seamless Performance of Agents on the Call Floor.. Trained groups of up to 40 agents, in Product Knowledge, Program Procedures, System Usage, Phone Etiquette and over all Customer Service.
Star Contact
Star Contact
Jungla Cartoons via ISAD
Language Line Services
