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Enrique
Customer Support & Training Specialist with diverse client service experience
Video resume
Contacto
Competencias
Provided technical and account assistance, managing customer issues through CRM and Avaya platforms.
Conducted training for sales teams, fostering continuous improvement and sharing best practices.
Maintained close communication with clients across multiple roles to ensure service quality and client needs.
Supervised procurement and transportation activities to ensure operational efficiency.
Managed training teams and coordinated activities across departments to meet organizational goals.
Educacion
Idiomas
Resumen
Dedicated professional with proven skills in customer service, sales training, technical support, and logistics. Experienced in managing multiple stakeholders and improving team performance.
Logros Clave
- Led training sessions for over 20 sales agents, improving team competence and performance.
- Resolved technical and billing inquiries at Ampcontrol, ensuring high customer satisfaction.
- Coordinated logistics operations, maintaining inventory and ensuring timely deliveries.
Experiencia
Level 1 Support Agent
The Customer Support Representative (CSR) resolves customers' queries and complaints by recommending solutions and assisting the customers with technical problems when using the products and services., The customer support representative facilitates the relationship between companies and...
Virtual Trainer Coach
Currently im working as a Training coach in a sales campaign, meaning that im charge of teach a group of around 20 sales agents (sometimes it could be more) share information about the company and best practices, so they can become a great sellers and self sufficient., Foster a culture of continues...
Customer Service Representative
Customer service for Texas people., Attention to claims, doubts and concerns., Search for solution to the client, in case of not having income to solve your payments., Payment arrangements., Sale of services and renewal of plans., Refer to the relevant departments for further information., Ticket...
Logistics
Follow up on purchases, from when the purchase order has been released, until we have all the supplies we order in stock., Supervision of expenditure on materials, adapting to the previously revised budget and avoiding capital leaks., Coordination of the operational work units, until their final...
Customer Service
Keep close communication with our client, and be aware of their needs to have a good business relationship, which allows us to provide a good service., Develop a shipping work plan, according to the requirements made by our client. (mazda), Coordinate with the Warehouse when our client requires a...