Ena

Call Center Director

Lead and coach a sales team of 15+, improving performance and exceeding sales targets by 15–20% quarterly., Build and maintain long-term client relationships, increasing retention and satisfaction rates., Recruit, train, and develop staff, enhancing service quality and team efficiency., Analyze KPIs and processes to implement improvements that boosted overall productivity by 25%., Resolve client issues promptly, ensuring service excellence and strengthening loyalty., Handled accounts in healthcare, logistics, cosmetics, and garment industries, ensuring tailored solutions for each sector.