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Emmanuel

Customer Support & Operations Lead

Contacto

Accra, Greater Accra, Ghana
Disponible en CazVid
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Competencias

High-accuracy data entryIntermediate

Demonstrated experience with High-accuracy data entry.

Data validationIntermediate

Demonstrated experience with Data validation.

Discrepancy identification and correctionIntermediate

Demonstrated experience with Discrepancy identification and correction.

File organization for easy retrievalIntermediate

Demonstrated experience with File organization for easy retrieval.

Records managementIntermediate

Demonstrated experience with Records management.

Educacion

Bachelor of Technology
Accra Technical University
Completed 2028
High School Diploma
Ghana Senior High School, Koforidua
Completed 2020

Idiomas

English

Resumen

Customer Support & Operations Lead open to new opportunities

Experiencia

Customer Support & Operations Lead

Noknok Ghana Limited
2026 - Present

Handle administrative tasks including accounting and financial recordkeeping, ensuring accurate, up-to-date records. Perform data entry and manage records using Microsoft Office Suite (Excel, Word) at an expert level. Coordinate day-to-day operations with riders and field staff, monitoring tasks and following up to ensure nothing is missed. Serve as primary point of contact for daily customer interactions, resolving issues and ensuring a consistent, positive experience

Data Manager

Skinpassion
2020 - 2025

Managed business data systems and ensured accuracy of records across accounting, customer, and operational data. Maintained and improved inventory and customer database systems, keeping records organized and current over time. Produced marketing assets using Adobe Photoshop to support business operations

IT Support Specialist

Self Employed
2025 - 2026

Delivered Level 1 & 2 technical support, resolving hardware and software issues for clients across Windows and Linux environments. Installed, configured, and maintained business applications and operating systems to ensure operational continuity. Administered user accounts and performed proactive system maintenance to minimize downtime

Cybersecurity Intern

Techmore IT Service
2025 - 2025

Analyzed network traffic using Wireshark and ran vulnerability scans with Nmap to support secure system operations. Monitored security events via Windows Event Viewer and configured Windows Defender Firewall to strengthen endpoint protection

Internet Cafe Attendant

2012 - 2017

Assisted customers with computer and internet access, providing hands-on technical support and guidance. Managed daily cafe operations including customer service, basic troubleshooting, and cash handling

Habilidades

High-accuracy data entryData validationDiscrepancy identification and correctionFile organization for easy retrievalRecords management
Publicado en CazVid - 13 ago 2026
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