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Ekta
Senior Sales & Marketing Manager at Radisson Blu Hotel
Contacto
Competencias
Designs and implements sales strategies to meet organizational targets and expand market share.
Analyzes industry trends and customer data to inform sales and marketing initiatives.
Ensures exceptional guest experiences, fostering loyalty and repeat business.
Leads and trains sales teams to optimize performance and achieve organizational goals.
Plans and manages budgets to maximize profitability and operational efficiency.
Educacion
Resumen
Dynamic senior manager with over 12 years of expertise in hotel sales, marketing, and operations. Proven track record of driving revenue growth, developing strategic plans, and leading high-performing teams in the hospitality industry.
Logros Clave
- Led hotel sales initiatives, increasing revenue across Rooms and Catering segments.
- Developed and executed business plans, securing new accounts and expanding client base.
- Managed budgets and prepared comprehensive MIS reports to drive strategic decisions.
- Led sales teams to consistently achieve and surpass targets, enhancing overall performance.
- Streamlined sales processes through effective planning and customer relationship management.
Experiencia
Senior Sales & Marketing Manager
Responsible for Rooms & Catering sales.. Working with Opera.. Planning and preparing budget.. Preparing Sales MIS Report.. Planning and preparing business plans.. Acquiring new accounts to meet the budget.. Interacting with the Guest.. Organizing the event and unit PR parties. Assisting the team to acquire new accounts to meet the budget.. Maintaining team Daily Sales Report.. Preparing Daily Business Report.. Maintaining team productivity.
Senior Sales Manager
Responsible for sales and achieving the target.. Heading the Sales team.. Planning and preparing budget.. Preparing Sales MIS Report.. Planning and preparing business plans.. Acquiring new leads to meet the budget.. Interacting with the Guest.. Payment follow up.. Assisting the team with all the details for smooth operation.. Maintaining team Daily Sales Report.. Preparing Daily Business Report.. Maintaining team productivity.. Have knowledge about food & beverage and front office department.
General Manager
Formulating business plans, entailing income and expense budget of the unit and achieving the same with the efforts of the team.. Strategizing and analyzing operations with the Head of Departments on a daily basis.. Launch the brand Nimbus in the Indian market.. Conducting weekly sales review meet to understand market penetration.. Managing the team with varied cultural, lingual and professional backgrounds.. Bringing about cost consciousness amongst the non-revenue generating departments.. Conduct periodic KRA reviews with the team.. Synchronizing with the Head of Departments for smooth operations of the unit with emphasis on business planning and execution, product enhancement, creating an experience at the hotel, product development, Human Resource Development, Learning & Development and Liaison.. Conduct monthly training review meets with the Head of Departments to ensure each department complies with hotel standards.
General Manager
Heading the Operation.. Responsible for sales and guests satisfaction.. Responsible for hiring the manpower.. Responsible for training the staffs for smooth operation.. Working with Petpooja Software.. Planning and preparing budget.. Preparing Sales MIS Report.. Planning and preparing business plans.. Acquiring new accounts to meet the budget.. Interacting with the Guest on regular basis.. Organizing the events, parties and festivals.. Responsible for menu enhancement and update on regular basis.. Responsible for menu pricing and market survey.
Senior Sales & Marketing Manager
Responsible for Rooms & Catering sales.. Heading the Sales team.. Working with Opera.. Planning and preparing budget.. Preparing Sales MIS Report.. Planning and preparing business plans.. Acquiring new accounts to meet the budget.. Interacting with the Guest.. Organizing the event and unit PR parties. Assisting the team to acquire new accounts to meet the budget.. Sales Blitz to Mumbai, Gujarat, Delhi, Bangalore & Hyderabad.. Attending Fares and seminars to represent the hotel.. Maintaining team Daily Sales Report.. Preparing Daily Business Report.. Maintaining team productivity.. Have knowledge about food & beverage and front office department.. Have worked as a acting GM for Country Inn & Suites Goa Panjim.
Sales & Marketing Manager
Responsible for Rooms and catering sales.. Working with IDS.. Heading the sales team.. Handling the Guest calls.. Interacting with the Guest.. Organizing the event and unit PR parties. Making the event successful with the best Guest satisfaction. Maintaining team Daily Sales Report.. Preparing Daily Business Report.. Maintaining and assisting team productivity.. Meeting acquiring new corporates and travel agents to meet the budget.
Assistant Sales & Marketing Manager
Responsible for Rooms and Catering Sales.. Handling team to achieve targets and adding revenue to the hotel.. Maintaining banquet ageing, cancellation, confirmation and daily enquiry report.. Handling outstation and local accounts.. Prepare a Half Yearly Individual Business plan for each account.. Participates in the development of the Hotel’s sales and marketing strategies.. Develops and implements strategies for achieving individual sales goals.. Participates in presentations, trade shows and entertainment as required.. Achieve individual and team goals within assigned market segment.. Develops data and recommends programs to meet client needs.. Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying client needs.. Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas.. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
Deputy Sales Manager
Responsible for Rooms and catering sales.. Working with IDS.. Handling the Guest calls.. Interacting with the Guest.. Organizing the event and unit PR parties. Making the event successful with the best Guest satisfaction. Preparing Daily Sales Report.. Preparing Daily Business Report.. Maintaining team productivity.
Regional Sales Executive
Increase the number of corporate companies in their listed companies.. Working with IDS. Preparing Monthly Report. Report, Graphical Report for the occupancy pattern, Area wise materialization Report.. Handling Accounts, guest relations and CRM.. Concentrating on Advertisements.. Monthly presentation on strategy & business Development.. Gathering the competitors’ information on daily basis.. Given good package to corporate companies as well as tour & travels to increase the occupancy status on weekends.. Developed good team spirit in own department.
Trainee Guest Relation Executive – F & B
Responsible for Guest Relation in F & B Outlet and reporting to the Asst Manager Food & Beverage.. Conceptualizing and spearheading the Guest Relation, which will act as the backbone for F & B Sales.. Setting up the Guest Relation Department (Food & Beverage Service Dept.), its SOP’s, policies, procedures and key systems.. Preparing and implementing key Training Processes such as Induction, orientation, Soft Skill, Hard Skill, and Vestibule Training.. Responsible for submission of Training Records on a monthly basis to the Asst Manager F & B and Manager Business Excellence.. Responsible for part of the Outlet Operation.. Achieved as Employee of the Month.
Industrial Trainee
To observe the work flow of the Coffee Shop.. To understand the system of Food & Beverage Service Operation.. To help on serving to the guest.. To understand the importance of the hygiene and sanitation.. To work in all departments of the hotel to observe the work flows.. To maintain the appraisal book on daily basis.. To closely understand and follow various industrial norms.. To make a training report at the end of the training.