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Edson
Technical Support Specialist (Remote)
Contacto
Competencias
Resolved platform issues, troubleshooting, and delivering quality customer experience remotely.
Managed support tickets and documented issues for internal teams, ensuring efficient workflows.
Provided support across various domains including SaaS and hospitality, handling escalations effectively.
Ensured high accuracy in reviewing and moderating user-generated content following policies.
Supported international travelers with bookings, logistics, and issue resolution for high satisfaction.
Educación
Idiomas
Resumen
Experienced remote support specialist skilled in SaaS platforms, customer service, and content moderation. Proven ability to troubleshoot, manage tickets, and coach teams to improve operational efficiency. Adept at handling multicultural clients in hospitality and SaaS environments, committed to...
Logros Clave
- Provided remote technical support for nonprofit platforms, resolving issues with accounts, donations, CRM, and navigation.
- Supervised and coached customer support agents, enhancing team performance and adherence to KPIs.
- Moderated user content maintaining high accuracy and consistency, ensuring platform policy compliance.
Experiencia
Technical Support Specialist (Remote)
Provided chat and email technical support to nonprofit organizations using Neon One SaaS platforms., Troubleshot platform issues related to accounts, donations, CRM usage, and system navigation., Managed tickets using CRM and ticketing systems, ensuring accurate documentation and follow-ups.,...
Customer Support / Operations Supervisor
Supervised support agents ensuring performance, quality, and service standards., Provided coaching and training to improve customer experience and operational efficiency., Handled escalations and ensured adherence to procedures and KPIs.
Content Moderator
Reviewed and moderated user-generated content following platform policies., Maintained high accuracy, consistency, and attention to detail in a remote environment.
Tourism & Hospitality Operations
Provided customer support and operational assistance to international travelers., Managed logistics, bookings, itineraries, and issue resolution., Worked with multicultural clients ensuring high satisfaction and compliance.