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Edison
Customer Service and Sales Specialist with 10+ years in Real Estate, Telecommunications, and Marketing
Contacto
Competencias
Exceptional ability to address client needs, enhance satisfaction, and build lasting relationships.
Proven track record in identifying opportunities, closing deals, and expanding client portfolios.
Skilled in developing and executing marketing plans that increase brand visibility and sales.
Experienced in resolving technical issues across POS systems, equipment, and software platforms.
Competent in utilizing CRM, SAP, and Excel for lead management, reporting, and operational efficiency.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of experience across real estate, telecommunications, and marketing sectors. Adept at client engagement, technical troubleshooting, and strategic marketing initiatives. Fluent in English and French, with a solid foundation in business administration and marketing.
Logros Clave
- Successfully managed and increased client engagement through appointment scheduling and lead follow-up at Excellence Premier Real Estate.
- Provided technical support for critical systems at ATOS McDonalds, ensuring minimal downtime and high customer satisfaction.
- Led marketing initiatives that boosted brand visibility and sales at Illari Souvenirs, expanding market reach in key tourist areas.
- Progressed from Sales Advisor to Supervisor at AT&T USA, recognized for deep product knowledge and empathetic leadership.
- Streamlined customer service operations and developed e-commerce strategies during internship at Continental S.A.C.
Experiencia
Appointment Setter and VA
Set appointments. Follow up old leads. Cold calling to new leads. Reporting of leads in Excel. Manage realtors agenda to visit properties with clients
Technical Support Representative
Provided technical support for McDonalds equipment such as registers, card readers, monitors, servers and sales systems. Provided remote support and logged all steps followed to ensure a correct process and resolution of the problem
Billing, Sales and Customer Service Supervisor
Progressed from Service Representative, Technical Specialist, Quality Analyst, Mentor, to Supervisor. Recognized for in-depth knowledge of the campaign and empathetic approach to peers and agents
Marketing Manager
Led the development of the company's marketing plan and sales strategies. Responsible for creating strategies that increased brand visibility and sales in key tourist destinations
International Sales Assistant
Processed manufacturing and sales orders from international clients. Acted as the main point of contact between foreign clients and the company
Marketing Intern
Developed and structured the customer service department for various retail channels. Prepared quotes for the back-to-school campaign. Assisted in the implementation of an e-commerce platform
Corporate Consultant
Identified and retained business clients. Provided advisory services and introduced corporate line portability offerings
Point of Sale (POS) Promoter
Managed sales, inventory control, and merchandise rotation. Handled inventory management of Adidas products within the store
Sales Advisor
Sold digital marketing products to the Argentine market. Provided customer support and managed a team of sales advisors
Logistics Operations Assistant
Coordinated with clients on cargo and unloading procedures. Managed billing for services provided to clients