Dedicated customer service specialist with over 10 years of experience in telecommunications, hospitality, and energy sectors. Skilled in sales, technical support, and complaint resolution, with a focus on delivering exceptional client experiences.
Proven ability to deliver high-quality support, resolve issues efficiently, and ensure customer satisfaction.
Skilled in upselling, cross-selling, and closing sales while understanding customer needs.
Excellent verbal and written communication, capable of handling diverse customer inquiries and complaints.
Effective at troubleshooting issues, providing solutions, and managing customer expectations.
Conduent/ Royal Caribbean
Assisting guests over the phone with their boarding tickets, Inquiring claims, Selling internet, exclusive activities and beverage packages.
Alorica/ Best Buy
Make product recommendations or services to customers based on their needs and preferences, Assist customers in placing orders, fulfilling refunds and handling exchanges.
Telus/ TXU Energy
Maintain customers accounts and record accounts information, Selling energy packages, Providing customer service about their bills, Ensure they meet monthly quotas.
24/7 Intouch/ Airbnb
Following communication guidelines, policies and procedures, Handle customer complaints and provide alternatives or solutions to ensure their satisfaction.
Bachillerato
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Collaborates well with teams, demonstrating leadership potential in customer support environments.
Alorica/ MetroPCS
Ensure of providing specialist support, Troubleshooting, Bringing them ideas to resolve their inconvenience with their phones, Selling internet packages.
