Edgar - Logistics Coordinator with 5+ years in customer-focused operations

Provided comprehensive customer service including troubleshooting, account management, and communication across multiple channels.

Managed solar projects and installation schedules, coordinating stakeholders, resources, and logistics to ensure timely completion.

Oversaw daily logistics operations, including scheduling, routing, and documentation, ensuring operational efficiency.

Maintained clear and strategic communication with customers, installers, and internal teams to facilitate project success.

Oversee the coordination of installation services by managing schedules, routes, and communication between customers, installers, and internal teams., Coordinate daily logistics operations including scheduling, routing, and customer communication to ensure timely and efficient installation...

Manage solar projects from start to finish, handling resources, timelines, and stakeholder expectations with a focus on communication, strategic planning, and quality., Facilitate communication between stakeholders, leading to a 98% customer satisfaction rate and a 15% increase in repeat business.,...

Educate customers on solar systems and provide general account information, enhancing customer understanding and satisfaction., Address seasonality and billing concerns, guided system troubleshooting, resulting in a 20% reduction in repeat inquiries., Explain agreements and service transfer...