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Edgar
Video/Internet Repair
Contacto
Idiomas
Experiencia
Video/Internet Repair
Helping customer with insurance claims, Collecting information details of their vehicle and accident they have been involved in, Signing every customer to Insurance Adjuster
Billing/Sales Lead
Activated bulk services to new and existing customers which included adding additional equipment and features, Selling new lines of business (video, Internet, Phone and mobile), Reviewed and solved account and billing discrepancies, Handled high volume of in-bound calls pertaining and not limited to active accounts and reconciliation of delinquent account
Insurance Customer Service/Quality Assurance
Proficient in identifying coverage gaps and recommending appropriate policies to mitigate risks, Consistently recognized for exceptional customer service and maintaining a high client retention rate, Excel in adapting to various communication styles and maintaining a professional, empathetic demeanor, Prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information
Technical Support Representative
Deliver service and support to customers regarding troubleshooting cable, internet, and phone issues, Organize ideas and communicate oral messages to customers pertaining to their inquiries, concerns, and requests using proper phone etiquette, Gather customer information and determine the issue by evaluating and analyzing the symptoms, Respond to large call volume proficiently while providing optimal customer service
Sales Representative
Provided sales information to new and current clients about our 'Traveler's Advantage Membership Program' and the possibility to book different travel arrangements online, over the phone, and via chat, Assisted members of this program with low price traveling packages, Offered our members constant travel assistance provided through our sales and customer care center