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Eder
Virtual Assistant with 5+ years of administrative and customer service experience
Video resume
Contacto
Competencias
Provided frontline support, resolving homeowner needs, scheduling, and client relations.
Performed data entry, email management, and policy processing for property and insurance databases.
Utilized Salesforce, TownSQ, and C3 for customer management, billing, and property records.
Engaged in vendor communication, price negotiations, and customer interactions for service and sales.
Proficient with Citrix, GPS tracking, and various CRM and management tools to streamline tasks.
Educacion
Resumen
Dedicated professional with over 5 years of experience supporting property management, auto salvage dispatch, and insurance sales through administrative, technical, and customer engagement skills.
Logros Clave
- Managed database and client communications for an insurance agency across Texas communities
- Handled daily operations for 40 properties, coordinating maintenance and vendor interactions
- Sold insurance policies and expanded customer base while improving retention at TELEPERFORMANCE S.A.
Experiencia
Virtual Assistant
Used of Citrix to connect on virtual PC. Used of TownSQ, C3 and SalesForce for CRM., Communicate with vendors, homeowners and Community managers., Address and resolve homeowner needs, such as maintenance, landscaping, pest control, anything that is home related., Manage 40 properties around the...
Remote Dispatch
Inbound calls for customers searching for towing, roadside assistance and lockout services., Getting the accurately information to set up an appointment for the customer., Negotiate prices and services, so we can achieve revenue., Give updates in real time to the team, check GPS for drivers and...
Customer Service
Customer Service
Sold insurance and ancillaries to new customers., Provided customer service and scheduled appointments., Enhanced customer retention and reduced churn rate., Negotiated deals for new services and expanded client base., Collect payments and manage any changes on the account.