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Dulce
Digital Marketing Specialist with 5+ years in e-commerce
Contacto
Competencias
Created and executed social media strategies across platforms like Facebook, Instagram, and Twitter.
Optimized website content and structure to improve search engine rankings.
Developed engaging content for blogs, newsletters, and marketing materials.
Supervised and mentored a team of marketing professionals on various projects.
Educacion
Resumen
Experienced digital marketing professional with a focus on e-commerce growth strategies.
Logros Clave
- Led a social media campaign increasing brand engagement by 30%
- Developed SEO strategies that improved website traffic by 25%
- Managed a team of 4 marketing professionals across multiple projects
Experiencia
Agent of Call Center
Creation of appointments to patients, for a dermatology clinic., Resolve concerns that patients may have., Sending emails directly to the clinic manager., Handling Personal information of the patients., Provide customer service over chat about any doubts the customer may have., Create claims for the customers, for any damage, lost or theft for their devices., Manage different types of carriers.
Agent of Call Center - Chat
Analyze and process documents that customers send to the company so that claims can be processed., Deny or approve claims based on information obtained through the provided system., Make callbacks to the clients when documents are needed to process claims., Send emails to customers requesting different types of information.
Agent of Call Center - Voice
Get in touch with service providers to set up the appointments for the customer in case it is for an emergency., Receiving inbound calls from customers to file a new claim or follow up regarding their service jobs., Create new service jobs for items that are having mechanical issues due to normal wear and tear., Making outbound calls to gather more information regarding the jobs done on the customer’s property.