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Dlamini
Owner / Operator
Contacto
Competencias
Demonstrated experience with Customer service and customer enquiries.
Demonstrated experience with Complaint handling and escalation.
Demonstrated experience with Customer communication and problem-solving.
Demonstrated experience with Telephone communication.
Demonstrated experience with Transaction processing.
Educación
Idiomas
Resumen
Owner / Operator open to new opportunities
Experiencia
Owner / Operator
Manage customer enquiries, orders and day-to-day communications.. Keep basic business records and coordinate orders and deliveries.. Assist customers with order-related questions and resolve issues where possible.
Administrative Support
Assisted with general administration and record-keeping for the family courier business.. Communicated with customers about deliveries and responded to telephone enquiries.. Helped update courier records and follow up on delivery-related queries.
Family Responsibility
Took time to attend to family responsibilities before returning to work and business activities.
Team Leader: Tellers
Scheduled staff and trained new team members.. Oversaw the safekeeping of treasury, ATMs and other secure banking facilities.. Reported equipment faults and conducted weekly counts of departmental furniture and equipment.. Ensured previous day's work was sent to the correct departments.. Handled escalated customer enquiries and complaints, ensuring they were logged correctly and followed up.. Monitored queues and promoted excellent customer service.. Confirmed cheques and authorised large withdrawal transactions in line with banking procedures.. Promoted bank products and assisted customers with self-service banking channels.. Covered teller, reception, ATM custody and customer service duties when staffing shortages occurred.. Monitored service standards and coached team members where improvements were needed.. Checked transaction-capturing procedures, FICA documents and required system updates.. Coached new and existing team members on FICA requirements and acceptable documentation.. Ensured correct cash-handling procedures were followed.
Teller
Assisted customers with banking transactions and account enquiries.. Processed cash transactions, checked records and balanced daily terminal statements.. Followed banking procedures when handling customer information and financial documents.. Supported customer service and product-related enquiries.
Frontline Teller at Standard Bank (Contract)
Assisted customers with routine banking transactions and frontline service requests.
Kitchen Assistant
Assisted with food preparation and general kitchen duties in a busy environment.