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Diego
Sales Closer at Netcenter with over 20 years in sales and customer service
Contacto
Competencias
Proven ability to close deals, negotiate effectively, and build lasting client relationships to maximize revenue.
Expertise in delivering personalized support, ensuring customer satisfaction, and resolving issues efficiently.
Skilled in establishing trust and rapport with clients, fostering loyalty and long-term engagement.
Experience with various CRM systems to manage client information and streamline sales processes.
Educacion
Resumen
Dedicated sales closer and customer service expert with a proven track record of exceeding targets, building strong client relationships, and delivering exceptional support across hospitality and technology sectors.
Logros Clave
- Consistently closed sales for discounted vacation packages, increasing revenue for Netcenter over two decades
- Built strong client relationships, leading to repeat business and high customer satisfaction
- Provided exceptional customer service and personalized solutions in diverse roles across hospitality and tech industries
- Developed expertise in CRM systems, enhancing client tracking and sales efficiency
Experiencia
Sales Closer
Contact clients who have signed up through our page to promote discounted vacation packages., Explain the benefits of the package and the requirements to attend a 90-minute timeshare presentation., Engage with customers via phone, email, WhatsApp, and social media., Answer questions, provide information on the offer, and offer exceptional customer service., Maintain accurate records of weekly or monthly sales targets and performance metrics.
Personal Concierge
Primary point of contact for resort guests, providing information and selling additional services such as meal plans, excursions, spa packages, and surprise gifts., Ensure smooth arrivals and departures by coordinating guest preferences with relevant departments., Proactively upsell resort amenities and offer personalized special requests., Communicate between resort teams to fulfill guest needs and ensure exceptional customer service., Maintain detailed records of guest preferences, stay updated on resort offerings, and track sales performance to meet targets.
Customer Service Agent
Handle inbound calls from prospects interested in renting homes in the United States., Provide details about the available homes, assist in finding properties within the customers' budget, and guide them through the application process., Send access codes for home viewings and communicate with the internal team to address any maintenance or issues that need resolution., Handle situations where applications are denied, de-escalating any concerns and maintaining a professional, empathetic approach to ensure a positive customer experience despite the setback.
Cold Calling Appointment Setter
Reach out to homeowners affected by storms to offer assistance with recovery services., Make outbound calls to identify homeowners in need of support, provide information about available services, and schedule appointments for assessments or consultations., Effectively communicate the value of the services offered, addressing any concerns, and ensuring appointments are set in a timely and professional manner., Meet weekly goals and sales targets, tracking progress and striving to achieve success in a fast-paced environment.