Dianna

Senior Program/Service Agent

Lead and supervise intermediate employees and students.. Manage shared Outlook inbox and task-tracking system to ensure timely delivery of assigned work.. Coordinate meetings with program areas to confirm scope, priorities, and timelines.. Provide regular updates to management on workload, progress, and employee performance.. Plan, develop, review, edit, and proofread electronic and paper forms in compliance with the Canada Shipping Act, 2001, associated regulations, policies, and International Maritime Organization (IMO) conventions.. Apply departmental, Treasury Board, Common Look and Feel, and Federal Identity Program standards.. Ensure external-facing forms meet Web Content Accessibility Guidelines (WCAG) requirements.. Develop and maintain Marine Safety and Security form standards, policies, and procedures.. Maintain a comprehensive inventory and master list of electronic and paper forms.. Consult with database program developers to apply correct binding names for data population.. Liaise with Operational Support Services regarding printing, warehousing, and distribution of hardcopy forms.. Created and maintain standardized Microsoft Word templates with consistent headings and formatting, ensuring compliance with Web Content Accessibility Guidelines (WCAG).. Centralized template management to support efficient updates and improve document consistency.. Converted content into accessible PDF formats and coordinated with Web Services teams for HTML coding and publication.. Implement Transport Canada information management policies and procedures in accordance with the Management of Government Information Policy, Access to Information Act, Library and Archives of Canada Act, Privacy Act, and PIPEDA.. Develop and revise Marine Safety Directorate procedures and standards related to information holdings.. Provide guidance on subject file classification using the Transport Canada Subject File Classification Plan.. Respond to internal (HQ and regions) and external inquiries related to information holdings.. Evaluate and monitor the effectiveness of records management systems and recommend improvements.. Deliver training, coaching, and briefing sessions on revised procedures and processes.. Manage and update the national virtual library on a semi-annual basis.. Collect new and revised documentation from responsible programs.. Maintain external database membership contracts not owned by Transport Canada.