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Diana
Administrative Coordinator with 5+ years in healthcare and corporate environments
Contacto
Competencias
Handled document control, process optimization, and office workflows in multiple roles.
Provided attentive client and internal support across healthcare and insurance sectors.
Managed calendars and appointment scheduling for medical and insurance clients.
Effectively communicated with clients, medical centers, and internal teams via phone and email.
Handled sensitive information related to payroll, billing, and health records with integrity.
Educacion
Idiomas
Resumen
Experienced assistant specializing in document management, client support, and process coordination. Skilled in handling confidential information and streamlining administrative workflows in healthcare and insurance sectors. Committed to delivering high-quality support and operational efficiency.
Logros Clave
- Managed payroll and billing documentation at Soluciones Tecnológicas Modernas, ensuring accuracy and compliance.
- Handled medical authorization processes and customer inquiries at Américas BPS, streamlining service delivery.
- Coordinated appointments, quotes, and client communication as Virtual Assistant for medical insurance services.
Experiencia
Asistente Administrativa y de Gerencia
Procesos de selección y afiliaciones, Elaboración de informes, formatos y protocolos, Control documental de nómina y facturación, Atención a clientes internos y externos, Apoyo en Sistema de Gestión de Calidad
Agente de Autorizaciones
Gestión de autorizaciones médicas, Atención telefónica a IPS
Auxiliar Call Center
Asignación de citas, Respuesta a PQR, Informes e indicadores de calidad