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Denzel
Medical Biller & Care Coordinator with bilingual expertise in healthcare
Contacto
Competencias
Handled billing and claims submission for insurance reimbursement, ensuring accuracy and compliance.
Provided support and correspondence in English and Spanish, facilitating clear communication with diverse clients.
Organized and managed mental health support appointments, ensuring effective service delivery.
Delivered remote and in-person support, resolving inquiries and managing customer experiences efficiently.
Edited videos for local businesses and social content, developing technical editing skills.
Educacion
Idiomas
Resumen
Experienced medical biller and care coordinator skilled in bilingual communication, claims processing, and customer support. Also proficient in video editing, with a strong focus on accuracy, compliance, and client satisfaction.
Logros Clave
- Processed and submitted medical claims accurately, ensuring compliance and timely reimbursement.
- Coordinated mental health support services, maintaining confidentiality and HIPAA compliance.
- Provided bilingual customer support, exceeding satisfaction and performance targets.
Experiencia
Medical Biller
Processed and submitted medical claims with accuracy to insurance companies., Reviewed and corrected billing errors to ensure compliance with regulations., Communicated with providers, patients, and insurers in English and Spanish., Maintained detailed patient account records and documentation.
Care Coordinator
Coordinated mental health support services for clients in need., Scheduled and followed up on care provider appointments., Maintained confidentiality and HIPAA compliance in all communications.
Customer Service Representative
Delivered bilingual support to members of U.S. healthcare plans., Explained benefits, processed claims, and resolved inquiries., Regularly met and exceeded satisfaction and performance targets.
Customer Service Representative
Provided Spanish-English support for dental plan members., Handled high call volumes while maintaining quality standards.
Customer Service & Host
Managed customer experience and resolved in-person issues., Trained new staff on customer interaction procedures.
Video Editor
Edited videos for local businesses and social content creators.