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D

Dennis

EFL Teacher with 8+ years of language education and customer service

Contacto

Santo Domingo, Nacional, Dominican Republic
Abierto a remoto
Disponible en CazVid
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Competencias

EFL InstructionExpert

Designed and delivered engaging English as a Foreign Language lessons across various educational levels and settings.

Curriculum DevelopmentAdvanced

Created detailed lesson plans and course content for both in-person and virtual language programs.

Customer ServiceAdvanced

Resolved customer and passenger issues efficiently in high-pressure environments, enhancing satisfaction.

Logistics & Data ManagementIntermediate

Managed operational logistics, medical data entry, and scheduling for healthcare and laboratory settings.

Staff Development & EvaluationIntermediate

Conducted teacher evaluations and led professional development initiatives to maintain education quality.

Educacion

Teaching Certificate
Ministry of Higher Education, Science and Technology
Completed 2015
TESOL Trainer
University Of Maryland Baltimore County (UMBC)
Completed 2018

Idiomas

SpanishBilingual
EnglishBilingual

Resumen

Dedicated professional with over 8 years of experience in English language instruction, curriculum development, and customer service. Proven ability to adapt virtual learning platforms, lead academic operations, and deliver high-quality training across diverse settings. Skilled at fostering...

Logros Clave

  • Transformed virtual classrooms across multiple institutions, ensuring seamless adaptation during COVID-19 pandemic.
  • Led regional academic operations and training initiatives, ensuring standardization and quality control.
  • Delivered tailored EFL instruction to diverse demographics, from young adults to professionals, improving learner engagement.

Experiencia

Airport Sales Agent (ASA)

United Airlines
Oct. 2010 - Jan 2012

Executed premium over-the-counter sales of tickets, travel products, and ancillary services., Delivered high-quality, professional customer service in a high-volume, time-sensitive airport environment., Expertly managed and resolved complex passenger issues, specifically handling baggage claims,...

Bilingual Customer Service Representative

XEROX Dominicana
March 2012 - September 2014

Solve customer technical issues., Give outstanding service to customers., Transfer calls to the correct department or escalate calls when necessary., Address issues and complaints via phone., Guide clients to solve their problems to the right venues in accordance to the company’s terms and...

EFL Teacher

EUROPEAN ACADEMY
May 2014 - October 2015

Delivered high-quality English as a Foreign Language (EFL) instruction to diverse student demographics., Designed and executed effective lesson plans and managed content distribution., Conducted formal and informal assessments to accurately evaluate student performance., Provided targeted,...

EFL Teacher, English Immersion Program

Ministry of Higher Education, Science and Technology
November 2014 - January 2015

Delivered high-intensity English as a Foreign Language (EFL) instruction specifically tailored for young adult learners., Developed daily lesson plans and devised a comprehensive yearly content distribution strategy., Conducted daily formative and summative assessments to continuously monitor...

Academic coordinator, English Immersion Program

Ministry of Higher Education, Science and Technology
January 2015 - December 2017

Provided direct instructional oversight to ensure all classes and activities were delivered in alignment with established curriculum standards., Conducted routine class observations and formal teacher evaluations., Managed all logistical support for the program.

Regional supervisor, English Immersion Program

Ministry of Higher Education, Science and Technology
January 2018 - April 2021

Directed regional academic operations, ensuring all instructional delivery adhered to institutional standards., Orchestrated the regional deployment of standardized assessments., Led regional training and professional coaching initiatives.

Middle School and High School EFL, Science, History and Language Arts teacher

Colegio Amador
August 2019 - Now

Delivered specialized Virtual English as a Foreign Language (EFL) instruction to adolescent learners., Developed comprehensive curricula and detailed daily lesson plans., Successfully transitioned and conducted all assigned classes using virtual platforms during the COVID-19 pandemic.

Online EFL teacher

ISFODOSU
August 2020 - January 2023

Delivered specialized Virtual English as a Foreign Language (EFL) instruction to adult learners., Developed and implemented comprehensive curricula., Managed and administered virtual learning platforms.

Logistics & Dispatch

Laboratorio de Patología Dra. Jimenez
2021 - 2023

Coordinated and managed operational logistics for the laboratory., Performed accurate medical data entry., Functioned as an appointment setter and scheduler.

EFL instructor - Diplomado capacitación docente para maestros de Inglés

Inafocam - Instituto Luis Heredia Bonetti
February 2024 - March 2025

Managed and administered virtual learning platforms., Designed, developed, and implemented dynamic educational activities., Delivered expert-level instruction in advanced grammar and syntactic structures.

Habilidades

EFL InstructionCurriculum DevelopmentCustomer ServiceLogistics & Data ManagementStaff Development & Evaluation
Publicado en CazVid - 17 may 2026
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