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Dennis
Director of Admissions Student Success Operational Leadership
Contacto
Competencias
Demonstrated experience with Salesforce.
Demonstrated experience with TargetX.
Demonstrated experience with Banner.
Demonstrated experience with PeopleSoft.
Demonstrated experience with CampusVue.
Educacion
Resumen
Director of Admissions Student Success Operational Leadership open to new opportunities
Experiencia
Enrollment Manager
Lead and develop Enrollment Representatives in a national online environment, translating organizational goals into daily execution, pipeline priorities, student-engagement strategies, and performance expectations.. Drive performance through recurring 1:1 coaching, call reviews, huddles, audits, and targeted feedback focused on consultative engagement, quality, compliance, accountability, and clear next steps.. Use Salesforce/CRM workflows, Genesys Cloud, Power BI, Verint, and enrollment reporting to identify pipeline risks, monitor conversion behaviors, evaluate outreach capacity, and guide coaching and operational decisions.
Assistant Director / Interim Director of Admissions
Directed admissions and recruitment operations, staff performance, outreach strategy, and enrollment planning for undergraduate and international student populations, helping deliver double-digit enrollment growth.. Helped lead implementation and refinement of Salesforce TargetX, partnering with Salesforce representatives, university IT, and admissions stakeholders to standardize workflows, strengthen follow-up, and improve visibility into enrollment activity.. Established CRM-enabled reporting and data practices that strengthened forecasting, pipeline management, leadership visibility, and accountability for recruitment activity.. Built cross-functional partnerships with Academic Affairs, Student Success, Institutional Research, schools, and community stakeholders to connect recruitment strategy with retention and completion priorities.. Led the rapid transition to virtual recruitment and student engagement during the pandemic, maintaining operational continuity and access while teams and students adapted to new ways of working.
Program Manager – Strategic Partnerships & Enrollment
Managed enrollment growth and relationship strategies across corporate partnership channels, including work within a Verizon corporate-office environment, connecting workforce needs with education pathways.. Built CRM-driven engagement pipelines and performance tracking to evaluate participation, conversion, and partnership ROI, contributing to a 28% increase in participation.. Coordinated employer relationships and internal stakeholders to strengthen engagement, follow-through, and delivery against partnership objectives.
Senior Assistant Director of Admissions
Led high-volume admissions operations, prospective-student engagement, staff development, and performance improvement while reinforcing service, quality, and compliance expectations.. Standardized coaching, training, documentation, and CRM pipeline practices to improve consistency, follow-up, accountability, and the student experience.
Graduate Advisor / Business Development
Developed employer and community relationships, managed structured CRM follow-up, and connected graduates with career-focused resources and employment opportunities.