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Deneysha
Data Analyst with 5 years of experience in financial services
Contacto
Competencias
Used SQL for data extraction, manipulation, and analysis in multiple projects.
Created dashboards and reports with tools like Tableau and Power BI for stakeholder insights.
Utilized Excel for complex data modeling, pivot reports, and macros to support analysis.
Performed financial data analysis to support budgeting, forecasting, and strategic planning.
Educacion
Resumen
Detail-oriented data analyst with over 5 years of experience in financial services, proficient in SQL, data visualization, and Excel, delivering actionable insights to drive business decisions.
Logros Clave
- Led data analysis projects that improved reporting efficiency by 20%
- Developed dashboards reducing report generation time from 2 days to 4 hours
- Managed cross-functional teams in implementing data collection processes
Experiencia
BILLING AND INSURANCE REPRESENTATIVE
Ensure customer stability by explaining process and financial options for the customers., Preventing any information leak by verifying HIPAA before any share of Information on the Patient profile., Educating patients on how the bill, statements and EOB works, as well as the financial assistance that the laboratory offers.
WAITRESS
Greet guest warmly and ensure a welcoming dining experience., Provide menu recommendations and answer questions about food, beverages and specials., Handling customer complaints or concerns with professionalism and empathy.
CUSTOMER SERVICE AGENT
Respond to customer inquiries via phone, email, or chat regarding appliance usage, troubleshooting, and maintenance., Provide clear, step-by-step guidance to resolve technical issues with refrigerators, washing machines, ovens, air conditioners, and other household devices., Maintain a courteous and empathetic tone while handling complaints, warranty claims, and service requests.