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Daymond

Customer Service Specialist with 5 years of CRM expertise in client support

Video resume

Customer Service Specialist with 5 years of CRM expertise in client support
What experience do you have with CRM software or similar tools? Can you provide an example of how you used it to improve customer service?

Contacto

San José, San José, Costa Rica
Disponible en CazVid
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Competencias

Customer Relationship Management (CRM)Avanzado

Utilized CRM software to enhance customer communication and service delivery.

Customer ServiceAvanzado

Handled multiple inquiries, prioritized tasks, and provided effective solutions.

Time ManagementIntermedio

Prioritized and managed customer inquiries efficiently in a fast-paced environment.

Communication SkillsAvanzado

Provided clear, professional communication to resolve customer issues effectively.

Educacion

Advanced English Language
University of Costa Rica
January 2015
Bachelor
IACA Flight School (Tobias Bolaños Airport)
January 2014
Sixth grade
Jorge Volio Jimenez Bilingual High School
January 2008

Resumen

Experienced in managing customer inquiries and leveraging CRM tools to improve service quality.

Logros Clave

  • Managed multiple customer inquiries simultaneously, ensuring timely and effective responses
  • Implemented CRM tools to streamline customer interactions and improve service quality
  • Consistently maintained high customer satisfaction levels through efficient query resolution

Experiencia

Customer Service Associate

Concentrix
October 2022 - Current

Provide customer service and basic support service to different customers as well as Technical support.

Manager

Costa Rica DreamMakers
March 2021 - December 2022

Manage Luxury Condos in Jaco Beach and Herradura beach, set up reservations, maintenance and cleaning works for reserved places.

Support Specialist

VMware
February 2022 - August 2022

Support assistance for licensing products. (Work from Home, phone, chat and email support).

Data Analyst I

Tech Data
February 2018 - February 2021

Provide Customer Service related to technology products and creation of codes for sales teams (Work from home Backoffice).

Customer service representative (Retail department)

Amazon
October 2017 - February 2018

Customer service and sales representative

Sykes Latin America
February 2017 - October 2017

Assistant Manager

Arcos Dorados Mc Donald's
June 2011 - December 2014

Regular employee

Arcos Dorados Mc Donald's
December 2010 - May 2011

Habilidades

Customer Relationship Management (CRM)Customer ServiceTime ManagementCommunication Skills
Publicado en CazVid - 17 may 2026
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