Resource planner and customer service specialist with extensive experience in team coordination, recruitment, and technical troubleshooting across agricultural, telecommunications, and customer support sectors.
Managed and coordinated teams of various sizes in recruitment, scheduling, and customer support environments.
Handled recruitment processes and organized large recruitment events, overseeing logistics and candidate onboarding.
Provided technical support and resolved connectivity issues for DSL internet customers in a contact center setting.
Collected, digitalized, and reported on maintenance logs, inventory, and KPI metrics to inform decision-making.
FRESH HARVEST, Inc. (Harvest Tek de Mexico)
Create lists of workers for our different H2A contracts., Plan ahead to schedule consulate appointments., Coordinate the H2A Assistants team to notify our workers of the necessary steps in the process., Plan and set up the recruitment process when needed, contact and interview new candidates,...
TELVISTA de México, SA de CV
Tech Support representative for AT&T business and residential DSL internet customers., Resolved connectivity issues, modem configuration, remote troubleshooting and dispatch field technicians to customers’ locations.
NOVEDADES AGRICOLAS DASA
Data collection and digitalization of maintenance and safety logs from the different work areas, compost logs, raw material intake logs and inventory control., Reporting of daily, weekly and monthly production and weekly and monthly sales., Invoicing, freight coordination, issuing of sanitary...
THE RESULTS COMPANIES (Vangtel de México)
Multimedia Development Engineer
Computer Applications Technician
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Coordinated workforce schedules to optimize resource availability and service delivery.
Coordinate the workers’ schedules to efficiently designate the right human resource at the right times to meet the company’s requirement to service its customers., Plan ahead of time to avoid any possible shortages., Reported all schedule adherence and attendance information to the HR department,...
THE RESULTS COMPANIES (Vangtel de México)
Answered inbound calls in support of Amway North America’s customers’ needs., Fulfilled customers’ inquiries regarding their orders, shared general business knowledge, provided assistance and step-by-step instructions on basic navigation on the company’s website.