Dedicated customer service specialist with over 5 years of experience delivering innovative solutions across diverse industries. Skilled in CRM management, technical support, and customer engagement, consistently achieving high satisfaction rates and operational goals.
Handled diverse customer inquiries, providing solutions via voice and email channels, with a focus on satisfaction and problem resolution.
Utilized Salesforce for managing customer interactions and transactions, improving workflow efficiency.
Resolved inquiries related to digital wallets, streaming platforms, and tax forms, ensuring user satisfaction and compliance.
Proficient in delivering personalized and proactive support across multiple channels, maintaining high engagement levels.
Concentrix
Provided customers with creative and efficient solutions, maintaining an average handling time (AHT) of 9.6 minutes and achieving an 80% satisfaction rate in CSAT, consistently meeting performance targets., Managed transactions related to digital wallet money movements., Gained expertise in...
Teleperformance
Assisted customers with tax forms and payment processing in the Stripe campaign, ensuring accuracy and compliance., Provided technical support and resolved inquiries for Disney+ and Hulu streaming platforms, enhancing user experience.
Accedo Technologies
Managed an average of 54 daily customer interactions, achieving a 98% satisfaction rating., Developed over 20 internal resources to support the sales team, contributing to monthly KPI achievement., Generated 90% customer engagement and loyalty through proactive and personalized service.
Technologist
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Created over 20 internal resources to support sales teams and enhance operational efficiency.
