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David
Customer Support Specialist with 3+ years in Hospitality & BPO industries
Contacto
Competencias
Delivered bilingual customer support via multiple channels, ensuring accurate information and high satisfaction rates.
Communicated effectively in English and Spanish with clients, colleagues, and guests across diverse roles.
Managed front desk tasks, reservations, and guest services, ensuring smooth operations and personalized service.
Resolved customer and guest issues proactively, maintaining high service standards.
Collaborated with cross-functional teams in customer support and hospitality settings to meet organizational goals.
Educacion
Idiomas
Resumen
Experienced in bilingual customer support, hospitality, tourism, and hospitality environment operations. Skilled in client interaction, problem-solving, and team collaboration, with a strong focus on delivering excellent service across various sectors.
Logros Clave
- Provided bilingual customer support for financial services, ensuring compliance and high-quality service in a BPO environment.
- Managed guest check-ins, reservations, and requests at hospitality venues, utilizing ZEUS hotel management software.
- Supported international tourists with bookings and itineraries, enhancing travel experiences and marketing efforts.
Experiencia
Teammate
Provided bilingual (English & Spanish) customer support for a financial services product within a BPO environment., Assisted customers through multiple channels while ensuring accurate information, compliance, and a high-quality service experience., Documented and reported customer...
Receptionist
Provided front desk support, greeting and assisting guests with check-in and check-out procedures., Managed reservations, phone, and email inquiries while ensuring excellent customer service., Coordinated guest transportation, meal distribution, and special requests., Delivered personalized service...
Inbound Tourism Agent
Supported international tourists with bookings, itineraries, and excursions., Assisted clients in English and Spanish, ensuring a smooth travel experience., Created promotional content and materials for marketing campaigns., Performed check-in procedures and provided logistical support for groups...
Kitchen Assistant
Assisted in food preparation and maintained kitchen hygiene., Supported chefs in meal preparation while ensuring compliance with dietary standards., Contributed to efficient kitchen operations in a high-paced hospitality environment.
Car Detailer
Provided high-quality detailing services for vehicles., Ensured customer satisfaction through attention to detail and teamwork.
Gardener
Maintained outdoor spaces, including planting, pruning, and landscaping., Ensured safe and pleasant environments for residential and commercial clients.
Cleaner
Delivered cleaning and sanitation services in hotels and clubs., Maintained high standards of hygiene, organization, and guest satisfaction.