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David
Welcome to CazVid!
Contacto
Competencias
Demonstrated experience with Team Leadership.
Demonstrated experience with Emotional Intelligence.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Tableau.
Demonstrated experience with Process Innovation.
Educacion
Idiomas
Experiencia
Quality Assurance Supervisor
Led a high-performing Quality team, achieving consistent performance excellence and over 90% employee satisfaction for 2+ years., Collaborated with 18 global stakeholders to align quality goals with company objectives and streamline communication., Designed and implemented an emotional intelligence and coaching program that increased productivity by 12%., Created a career development strategy that led to a 65% increase in team promotions within one year., Conducted interviews, reviews, and onboarding, hiring over 75% of the department monthly.
AML Compliance Lead
Managed up to 20 direct reports, ensuring SLA/KPI achievement through team wellness and coaching., Initiated an innovation plan that boosted idea generation by 85%., Led cross-regional compliance and innovation projects that improved global operations.
Kaizen Project Coordinator
Led an innovation campaign that produced 60+ new process improvement ideas., Reduced AHT by 20% through Agile implementation., Conducted UAT during system migration to ensure stability., Facilitated company-wide workshops to embed a continuous improvement culture.
Training Lead – Development & Delivery
Streamlined onboarding for 150+ CSRs by introducing innovative learning strategies., Created self-paced materials to support hiring peaks., Designed a trainer development plan that led to 40% internal promotions.
Customer Service Coach Lead
Managed 30 team members while meeting all KPIs and SLAs., Implemented a performance feedback system that improved customer service quality., Facilitated 15+ problem-solving sessions, leading to 10 process enhancements.
Customer Service Representative
Consistently ranked among top performers in quality metrics (85%+)., Contributed to 5 innovation initiatives to improve workflow.
Technical Support Representative
Delivered technical support for industrial printing solutions., Ensured timely and effective resolution of technical issues.