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David
Customer Service & Administrative Professional with 5+ years in Telecom and Hospitality
Contacto
Competencias
Handled customer inquiries, complaints, and support across telecommunications and hospitality sectors, ensuring client satisfaction.
Managed office tasks including mail, equipment maintenance, and expense logging, supporting smooth daily operations.
Updated customer and account information, processed payments, and managed reservations, ensuring data accuracy and customer needs.
Assisted customers with software updates, device syncing, and outage information, improving customer experience.
Made final decisions in office administration and customer interactions, demonstrating reliability and judgment.
Resumen
Dedicated professional experienced in customer service, administrative support, and technical troubleshooting across telecommunications and hospitality industries. Adept at managing client relations, processing complex requests, and ensuring operational efficiency.
Logros Clave
- Managed office operations and client deliveries as Administrative Assistant at Z-Gaz, supporting business efficiency.
- Progressed from customer support to assistant manager at Z-Gas, taking on complaint resolution and decision-making responsibilities.
- Supported technical troubleshooting, customer account updates, and technician dispatch at Teleperformance AT&T, enhancing customer satisfaction.
Experiencia
Administrative Assistant
Receive calls and taking orders, Manage incoming mail, Maintain office equipment in order, Delivering gas to big clients
Assistant manager
Deal with complaints, Delivering gas to big clients, Administrate total of gas sold and refills, Keeping a log of office expence, Making final decisions
Hotels.com customer support
Support customers with booking reservations, Update account and reservation information, Process refunds and provide information on required, Provide world class service to customers