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Darryl
Customer Support Specialist
Contacto
Competencias
Demonstrated experience with Remote frontline support.
Demonstrated experience with ticket triage and prioritization.
Demonstrated experience with hardware and software troubleshooting.
Demonstrated experience with login and lockout support.
Demonstrated experience with escalation ownership.
Educación
Resumen
Customer Support Specialist open to new opportunities
Experiencia
Customer Support Specialist
Managed a high-volume queue of account-access, transaction, and order issues by gathering details, verifying identities, navigating account systems, researching discrepancies, guiding users through resolution steps, and prioritizing unresolved work.. Protected sensitive information, documented symptoms, actions and outcomes, escalated cases with complete context, and communicated status and next steps clearly to users with varied technical experience.
Customer Support Specialist — Tier 1 Support
Handled 40–50 customer contacts daily, assisting with OTC orders and account questions while providing clear guidance on next steps.. Gathered relevant details, clarified customer concerns, and maintained accurate records of requests, actions, and outcomes.. Escalated unresolved account and service issues with documented context so the receiving team could continue assisting the customer.
Owner and Administrative Operations
Coordinated scheduling, employee onboarding, and remote administrative workflows to keep daily operations organized.. Maintained digital documentation and confidential personnel and operational records while communicating time-sensitive updates.
Technical Sabbatical
Took a planned career break to focus on technical study and professional development toward an IT and cybersecurity career.